FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Still need help? Just tap the chat box in the corner – we’re here for you!
A: We’re open every day (including holidays) from 6 AM – 10 PM.
⏰ In-store: Gates close at 9:45 PM, registers close at 10 PM
💻 Online orders: Accepted 6 AM – 9 PM, must be picked up before 10 PM (same day)
🚗 Delivery: Available 9 AM – 9 PM in Perris, Menifee, Riverside, Moreno Valley, Murrieta & Temecula
📲 Get started with your online or delivery orders here.
A: We are located at 820 W Rider Street, Perris, CA 92571.
Type in your address and get driving directions here.
A: Yes, we deliver! 😎
Just head to the “Delivery” tab on our [menu page] and enter your address to get started. Delivery is always $0 fee with the following order minimums:
✚ Perris | $25 minimum
✚ Menifee | $50 minimum
✚ Riverside | $75 minimum
✚ Temecula & Murrieta | $100 minimum
Our drivers accept both cash and debit cards 🚗💳💵
👉 Don’t forget to check out our exclusive delivery specials here!
A: Ordering online is simple:
Click on our menu link here
Select Pickup or Delivery
Add your favorites to cart and checkout 💻
A: You can always check our online menu, chat with us here, or call us at (951) 473-8766 for the most up-to-date info. 📲
✖️ Please note: Our inventory changes quickly and is updated often. If a product sells out before you arrive, our budtenders will be happy to help you find a great alternative! 🌿
A: All you need is a valid, non-expired government-issued photo ID.
A medical marijuana prescription is only required if you are between 18–20 years old. Customers 21+ just need their ID.
A: No prescription is needed if you are 21 or older.
Customers 18–20 may shop with a valid medical cannabis prescription. As a licensed retailer, we proudly serve all adults 21+ with valid ID.
A: You must be 21 or older to purchase cannabis products.
Customers 18–20 may shop with a valid medical marijuana card.
See Cali Laws for more standards and regulations.
A: Yes! We accept any valid, non-expired U.S.–issued photo ID.
Customers visiting from outside the U.S. may shop with a valid passport as identification.
A: Yes — taxes are included in our listed prices. What you see on the menu is exactly what you pay! ✅
A:
🏪 In-store: We are cash only, but have two ATMs on-site for your convenience.
🚗 Delivery: Our drivers accept cash and debit cards.
A: 28.5 grams of plant material or 8 grams of concentrated cannabis.
See Cali Laws for more regulations and standards.
A: We do not offer returns, but we will gladly exchange products that are expired, defective, or faulty (for example: leaking, not working, etc.).
For other issues, you’ll need to contact the product’s company directly for an exchange authorization. Once you have confirmation, please bring proof along with the faulty product back to Strains and we’ll be happy to assist.
🚫 Please note: We cannot exchange open flower.
A: Yes! 🎉 New patients enjoy tiered discounts on their first three in-store visits:
1️⃣ First visit: 10% off
2️⃣ Second visit: 20% off
3️⃣ Third visit: 30% off
How it works: Show your valid ID at checkout and let your budtender know you’d like to redeem the FTP discount. Your visits are tracked in your customer profile so you won’t miss a tier.
A: Yes! We proudly offer a 10% discount to:
👵 Seniors (65+) with valid ID
🇺🇸 Active military & veterans with valid ID card
A: Yes! We have an Instagram and a few other social media accounts on which we post information such as upcoming events, drops, and other special news.
A: Both THC and CBD are naturally found in cannabis plants, but they work very differently:
🌿 THC is psychoactive – it produces the “high” or intoxicating effect.
🌱 CBD is non-psychoactive – it won’t cause a “high” and is often used for its calming and anti-inflammatory benefits.
When combined, THC and CBD can complement each other and may even enhance certain positive effects. For personalized guidance, our Strains Perris product specialists are always happy to help.
A: Yes. ✅ All of our vendors are required to provide certified lab reports for every product we carry. This ensures you’re receiving only the highest-quality cannabis products – tested for safety and free from harmful components.